Kingz Returns Policy

  • Any item which is damaged upon arrival or faulty can be returned free of charge to Kingz Canada using the Returns Portal up to 30 days after the purchase date.
  • If an item does not fit it can also be returned for an exchanged size or refund once all tags are attached and the product is unwashed/unworn in the original packaging within the 30 business days, with the shipping expenses being paid for by the customer.                                                
  • Returned items that are crumpled and not folded correctly, do not have tags, or packaging or covered with pet hair will be subject to a minimum restocking fee of $15.00. The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn.                             
  • Restocking fees will not be charged for items returned in original condition.                                                                                                  
  • If you ship your item back to us before obtaining an RMA # your return will be delayed and may not be processed.                                             
  • Exchanges and refunds will not be issued until the item has been received and deemed resalable.

 

Any further questions on our returns policy can be directed to info@kingzkimonos.ca